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Privacy Policy

Britannia Construction Solutions Ltd

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1. Introduction

Britannia Construction Solutions Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

2. Information We Collect

2.1 Personal Information

  • Name and contact details

  • Address and property information

  • Email address and telephone numbers

  • Payment and financial information

  • Project requirements and preferences

  • Communication records

  • Photos and videos of project sites

2.2 Technical Information

  • IP address

  • Browser type and version

  • Operating system

  • Device information

  • Website usage data

  • Cookie information (see our Cookie Policy)

3. How We Collect Information

We collect information through:

  • Direct interactions with you

  • Website forms and communications

  • Site surveys and consultations

  • Project documentation

  • Automated technologies on our website

  • Third-party service providers

  • Public records and legitimate sources

4. How We Use Your Information

We use your information to:

  • Provide our construction and maintenance services

  • Manage your account and projects

  • Process payments and transactions

  • Communicate about your project

  • Send relevant updates and marketing communications

  • Improve our services

  • Comply with legal obligations

  • Prevent fraud and verify identity

  • Maintain safety and security records

5. Legal Basis for Processing

We process your data under these legal bases:

  • Contract fulfillment

  • Legal obligations

  • Legitimate business interests

  • Your consent (where applicable)

  • Public interest (where applicable)

6. Data Sharing and Disclosure

We may share your information with:

  • Subcontractors and suppliers

  • Professional advisers

  • Payment processors

  • Regulatory authorities

  • Law enforcement agencies

  • Insurance providers

  • Quality assessment bodies

7. Data Security

We implement appropriate security measures:

  • Encryption of sensitive data

  • Secure servers and networks

  • Access controls and authentication

  • Regular security assessments

  • Staff training and policies

  • Physical security measures

  • Incident response procedures

8. Data Retention

We retain your information:

  • For the duration of our business relationship

  • As required by law and regulations

  • For warranty and liability purposes

  • According to industry standards

  • Based on legitimate business needs

9. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request data deletion

  • Object to processing

  • Restrict processing

  • Data portability

  • Withdraw consent

  • Lodge complaints with authorities

10. International Data Transfers

If we transfer your data outside the UK/EEA:

  • We ensure appropriate safeguards

  • Use approved transfer mechanisms

  • Implement contractual protections

  • Follow data protection regulations

11. Marketing Communications

Regarding marketing communications:

  • We obtain specific consent

  • Provide opt-out options

  • Honor preferences promptly

  • Maintain marketing lists accurately

  • Follow electronic marketing regulations

12. Children's Privacy

We do not knowingly collect data from children under 16 without parental consent. Special protections apply to young people's data.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Changes to Privacy Policy

We may update this policy periodically. Changes will be posted here with a new effective date.

15. Cookies

Please refer to our separate Cookie Policy for information about how we use cookies.

16. Data Protection Officer

Our Data Protection Officer can be contacted at:

  • Email: [DPO Email]

  • Phone: [DPO Phone]

  • Address: [DPO Address]

17. Contact Information

For privacy-related queries: Britannia Construction Solutions Ltd [Company Address] Email: [Privacy Email] Phone: [Privacy Phone] Website: [Website]

18. Complaints

You have the right to complain to: Information Commissioner's Office (ICO) [ICO Contact Details]

19. Additional Information

For specific information about:

  • CCTV usage

  • Employee data

  • Supplier data

  • Project documentation Please contact our Data Protection Officer.

This Privacy Policy is governed by UK law and is compliant with:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR)

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